FAQ

  • Where is your store?

We currently have 2 stores namely at Anna Nagar & Virugambakkam

  • Where is your office?

We are a Chennai-based company and our corporate office is located at Kodambakkam.

  • How do I contact Customer Support?

Our customer service team is available all days of the week - 8:00 AM to 8:00 PM. You can reach the team @ 044-45121212.

  • Is your meat safe?

Our meat is 100% safe, clean and hygienic. We are certified by HACCP, FSSAI and our meat is HALAL certified too.

  • How long will it take to deliver?

Depending on traffic and road conditions it may take within 120 mins from the time of ordering.

  • Is your meat fresh or frozen?

We Serve Fresh Meat only.

  • Why is the price higher than the market?

At Royal Chicken, the meat is of the highest possible quality and is sourced directly from the farm. It goes through a very high standard of processing and distribution to reach you in the best of temperature controlled conditions. So, its actually very economical

  • Can I cancel my order?

If you have placed your order within the past 30 mins; We will do our best to communicate to the concerned store and cancel your order. Please allow us to check with the concerned department regarding the status of your order and call you back with possibilities.

  • Refund Policy?

Refund Policy – refunds will be processed through the same online mode in 10-15 working days.

  • From where do you get your meat?

All our meat is sourced directly from the farm on a daily basis and is completely fresh. They adhere to our strict operating procedures and certifications to ensure hygienic, tasty and tender meat.

  • Is your meat ready to eat?

No we don’t have ready to eat products.

  • Is your meat ready to cook?

We do have ready to cook meats which can be picked up from our stores and delivered to you. You may also choose to visit our store directly and choose your meat and see it being processed as per your requirement.

  • How do I pay?

You may choose to pay by cash/credit or debit cards at the time of delivery. Alternatively, you may also place your order online and pay in advance for the same.

  • What's your returns policy if I don't like your product?

We assure you that you will like our products once you try. Since ours is a highly perishable product we will not be able to entertain any returns. However, in case of any dissatisfaction with our product; please feel free to get in touch with us, We will be able to give you an Instant replacement

  • Can I do an online transfer?

You may choose to place your order online and pay for it through our safe payment gateways. Alternatively, if you wish to continue placing an order with us;

  • I want to register a feedback. How do I do it?

Please feel free to register your feedbacks/concerns/appreciations and/or complaints at Info@royalchicken.com or fill-in the forms or feedback app available at our retail stores.

  • What is a cut-off time and what is the corresponding cut-off timing for each slot?

There are no Cut off times for slots, Orders will be delivered within 2 hours of placing the order

  • How do I check the current status of my order?

You can track your order live from your My Orders page .

  • When and how can I cancel an order?

You can call us or email us

  • Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

  • Do you offer Same Day Delivery?

All our orders are same day delivery - We can also offer you future day deliveries

  • What do I do if an item is defective (foul smell or Damaged)?

We follow a strict NO QUESTIONS ASKED Return Policy. In case you are not satisfied with a product received, you can return it to the delivery personnel at time of delivery or you can contact our Customer Support team who will do the needful.

  • Do you deliver in all cities in India?

Currently, we do deliveries in Chennai city only, but we will deliver Pan - India Shortly.

  • Do you levy a delivery charges?

Yes, we charge a nominal Rs.45 as delivery charges

  • Will I receive any confirmation after placing my order?

Yes, you will receive a system generated Order Number via SMS/ E-mail on registered mobile number/E-mail ID.

  • What is the minimum order that I need to make?

There is no minimum order. You just have to order what you want and we deliver it to your doorstep.

  • Is shopping at www.royalchicken.com secure?

Yes, we have received the Global SSL (Secured socket layer) certification that ensures all the payments made to www.royalchicken.com through website and app are safe and secure.

  • How do I find out the nutritional information about the product?

Fresh meat has standard nutritional information on the packs. We have it listed on the product descriptions as well for certain products. If you need exact details about the product, you can write to us at info@royalchicken.com